Communicating With Impact

Ensure your message is heard.

True communication occurs not in the word we choose but in our presence and in our ability to demonstrate value and motivate others by creating a shared understanding.

Effective communicators are adaptable and self-aware. They utilize emotional intelligence to assess how others perceive them and skillfully use verbal and non-verbal messaging to enhance their credibility. They understand their audiences and plan their messaging to meet the communication needs of their stakeholders. 

In this course, you will learn how using techniques - like asking powerful questions and active listening - will help you create this type of connection so you can share your ideas, build followership, earn trust, and meet your communication objectives. 

By the end of this course, you will:

  • Have the tools you need to build a skillful communication practice that ensures the intent of your message creates your desired effect. 
  • Understand how to use communication to enhance your professional skills, build trust and respect, and strengthen working relationships with your teams and management. 
  • See why success in today's VUCA (volatile, uncertain, complex, and ambiguous) business environment depends on your ability to deliver messages in clear, understandable, and accessible language in ways that connect across communication preferences, facilitate collaboration, and build shared understanding.

Communicating with Impact

    1. Welcome to Communicating with Impact

    1. Non-Verbal Communications

    2. Body Language

    3. Tone of Voice

    4. Enhancers and Derailers

    1. Knowing Your Audience

    2. Adaptive Communication

    1. Best Practices of Meeting Preparation

    2. The Headline Model

    3. The Language We Use

    4. The Assertiveness Model

    1. The Power of Questions

    2. Active Listening

    1. Course Learning Guide

    2. 7-38-55 Self-Assessment

    3. The Assertiveness Model Worksheet

    4. The Headline Model Worksheet

    5. Key Concepts


  • 1.5 hours of video content
  • 13 video lessons
  • Course Learning Guide & Toolkit


Bridgitt Haarsgaard

President and Founder of The GAARD Group

Bridgitt has a background in Sales, Sales Leadership and Entrepreneurship. She developed the GAARD Method to create actionable and lasting behavioral change in the business world and beyond. Bridgitt uses her Clinical Psychology education to prepare professionals—from entrepreneurs to Fortune 500 executives—for the challenges of today’s business environment. She specializes in individual and team effectiveness, women’s leadership, as well as innovation & change management. Her methodology has propelled over 10,000 careers on four different continents.

“The Impactful Communication class was really fun and at the same time I was able to take a lot away from it that I still use in meetings. I was able to apply a lot of what we learned to my work immediately after taking the class and I would recommend it to anyone who wants to improve their presentation and speaking skills.”

Matthew Miller, CISCO Systems

“I thought the session was very useful for presentations as it taught me how to assess my audience and adapt my message and delivery based on the kind of listener I am speaking to. I learned different techniques that are applicable to different listeners and I feel like I am a more effective presenter now that I know how to tailor to my audience.”

Erin Passaly, CISCO Systems